Withdrawal

As a consumer, you have the statutory right to withdraw from your contract with ilumaa lymphatic GmbH within 14 days without giving any reason. Below you will find the cancellation policy as well as an online form you can use to send your withdrawal directly to us.

Right of Withdrawal

Your Right to Withdraw

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us

of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail or an email). You may use the online form below or the attached model withdrawal form for this purpose, but this is not required.

To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period expires.

Consequences of Withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notice of your withdrawal from this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires. You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value results from handling the goods in a way that was not necessary to examine their nature, characteristics, and functioning.

Model Withdrawal Form

(If you wish to withdraw from the contract, you can fill out this form and send it back to us – or use the online form below.)